Our Customer Service Sets Us Apart!
Our courteous customer representatives are here to assist you with your purchases, returns, and technical questions. We know about the products we sell. Got a question just ask. We're here from 8:30 AM to 4:00 PM EST Monday thru Friday to answer your questions. Call (888) 226-6288 and the phone will be answered by one of our friendly staff.
Guaranteed Same Day Shipping
All in stock orders received by 1:00 PM EST will be shipped the same day. Orders received after 1:00 PM EST on Friday will not be processed until Monday even with expedited shipping. *Guarantee does not apply to special order items, items that are not in stock or certain items shipped directly from the manufacturer. Guarantee applies to orders that have received credit card approval. Credit card orders that have been declined by the credit card processor for any reason may cause delays in shipping.
30 Day Money Back Guarantee
If you are not completely satisfied with your purchase you may return it to us for a full refund (excluding shipping charges).
While every attempt is made to have merchandise in stock, it is not always possible. If merchandise cannot be delivered in a reasonable amount of time the customer will be notified. Prices are subject to change without notice. We reserve the right to limit quantities.
To Return Items: Call for a return authorization within thirty days of purchase. We will gladly exchange, credit, or refund your purchase. Return merchandise in original unused condition with all packaging and instructions, freight prepaid. Special orders and large quantities subject to company approval. Tool Experts reserves the right to apply a restocking charge. Returns of merchandise purchased by American Express will incur the credit card processing fees charged by American Express for the sale and the return processing fees. This amount and shipping charges will be deduct from the return amount.
Manufacturer Warranty: Some products are covered by manufacturer warranty that requires item to be sent directly to manufacturer for repair or replacement. Please consult manufacturers documentation accompanying your merchandise for return procedures for defective items out of the 30 day warranty period. Customer is responsible for the safe and proper use of products. Read and follow manufacturer instructions.
Back Ordered Items: While every attempt is made to have merchandise in stock, it is not always possible. If merchandise cannot be delivered in a reasonable amount of time the customer will be notified. Prices are subject to change without notice. We reserve the right to limit quantities.
Methods of Payment: We accept Visa, Mastercard, American Express, Paypal, Certified Check or Money Order. Business and personal checks are accepted but check must clear before shipment (approximately ten days). All checks are subject to address and bank verification. Returned checks are subject to a $25.00 service charge or the maximum allowed by law. Other costs of collection and all penalties will also be assessed. Local Safety Standards and Regulations Products sold by Tool Experts, Inc. are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary significantly, Tool Experts, Inc. cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold, and used.
Limited Warranty: Except as described in our guarantee, there are no express warranties or implied warranties including, but not limited to, merchantability and fitness for a particular purpose. Tool Experts, Inc. shall not be subject to and disclaims: (1) any other obligations or liabilities arising out of breach of contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by Tool Experts, Inc. or any undertakings, acts, or omissions relating thereto, and (3) all consequential, incidental, and contingent damages whatsoever. Customer must determine the applicability of the product for its desired use and the user assumes all risks in connection with it.
Terms: We reserve the right to correct any errors. These terms are subject to change at any time. Tool Experts, Inc. and the purchaser shall be governed by and construed according to the laws of the state of Tennessee and the United States of America.