Shipping, Returns, and Terms

Return To Cart     Policies and Procedures       Shipping Policies      Next Day And 2nd Day Shipping

Our Customer Service Sets Us Apart!

  Our courteous customer representatives are here to assist you with your purchases, returns, and technical questions. We know about the products we sell. Got a question just ask. We're here from 8:00 AM to 5:00 PM EST Monday thru Friday to answer your questions. Call (888) 226-6288 and the phone will be answered by one of our friendly staff. Outside of normal business hours please leave a message. We will be notified and will return your call promptly.  

Guaranteed Same Day Shipping

All in stock orders received by 1:00 PM EST will be shipped the same day. Orders received after 1:00 PM EST on Friday will not be processed until Monday even with expedited shipping.  *Guarantee does not apply to special order items, items that are not in stock or certain items shipped directly from the manufacturer.  Guarantee applies to orders that have received credit card approval.  Credit card orders that have been declined by the credit card processor for any reason may cause delays in shipping.  

30 Day Money Back Guarantee

If you are not completely satisfied with your purchase you may return it to us for a full refund (excluding shipping charges).  See below for details.

Shipping & Handling 

Shipping is based on actual shipping costs via the United States Postal Service and United Parcel Service.

Additional shipping charges apply for any order outside of the continental U.S. including Hawaii, Alaska, Canada, and Puerto Rico.  Please call for price.

International Shipments.  All customs rules, clearance, and any expropriation actions in your country are the sole responsibility of the buyer. We cannot be held liable for packages lost or seized by your local customs agency. Customs may charge you additional duties, tariffs, or other charges upon delivery of your package. We do not have a means of determining how much these charges will be. Please contact your local customs authorities to inquire directly. These charges are unrelated to the shipping charges and are the sole responsibility of the buyer. 

Shipping charges for refused packages are the responsibility of the purchaser.  Charges include shipping to the destination and shipping charges for returning the package to Tool Experts.

Next Day, 2nd Day & 3 Day Shipping

UPS Service is used for Next Day, 2nd Day, and 3 Day Shipping. 


Next Day Air Orders Shipped on Friday will be delivered on Monday:  If an order is placed on a Friday before 1 PM EST or Tool Experts, Inc. has confirmed that the order can be shipped that day after 1PM and Next Day shipping is chosen, the package will be delivered on Monday. 

We cannot ship your order on Saturday or Sunday to arrive on Monday.
If your order is placed on Saturday or Sunday, the order will be shipped on Monday.  Packages shipped Next Day Air on Monday will arrive on Tuesday.  Packages shipped 2nd Day Air on Monday will arrive on Wednesday. 

Saturday delivery is available for an additional fee.  Please call our office at (888) 226-6288 to arrange for Next Day Air Saturday or 2nd Day Air Saturday delivery service.

Orders must be placed by 1pm EST/DST for same day shipping.  For orders after 1pm EST/DST please call us and place your order over the phone and we can determine if same day shipping is still a possibility.

While every attempt is made to have merchandise in stock, it is not always possible. If merchandise cannot be delivered in a reasonable amount of time the customer will be notified. Prices are subject to change without notice. We reserve the right to limit quantities.  

30 Day Money Back Guarantee   If you are not completely satisfied with your purchase you may return it to us for a full refund (excluding shipping charges). 

To Return Items:  Call for a return authorization within thirty days of purchase.  We will gladly exchange, credit, or refund your purchase.  Return merchandise in original unused condition with all packaging and instructions, freight prepaid.  Special orders and large quantities subject to company approval.  Tool Experts reserves the right to apply a restocking charge.  Returns of merchandise purchased by American Express will incur the credit card processing fees charged by American Express for the sale and the return processing fees.  This amount and shipping charges will be deduct from the return amount.

Manufacturer Warranty:  Some products are covered by manufacturer warranty that requires item to be sent directly to manufacturer for repair or replacement.  Please consult manufacturers documentation accompanying your merchandise for return procedures for defective items out of the 30 day warranty period.  Customer is responsible for the safe and proper use of products. Read and follow manufacturer instructions.

Back Ordered Items:   We make every attempt to have all items in stock.  However, in the event an item is backordered it will be shipped as soon as possible.  We will contact you via email or phone if we do not have an item you have ordered in stock.  

Methods of Payment:   We accept Visa, Mastercard, American Express, Paypal, Certified Check or Money Order. Business and personal checks are accepted but check must clear before shipment (approximately ten days).   All checks are subject to address and bank verification.  Returned checks are subject to a $25.00 service charge or the maximum allowed by law.  Other costs of collection and all penalties will also be assessed.   Local Safety Standards and Regulations   Products sold by Tool Experts, Inc. are designed to meet stated U.S. safety standards and regulations.  Because local safety standards and regulations vary significantly, Tool Experts, Inc. cannot guarantee that our products meet all applicable requirements in each locality.  The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold, and used.  

Limited Warranty:   Except as described in our guarantee, there are no express warranties or implied warranties including, but not limited to, merchantability and fitness for a particular purpose.  Tool Experts, Inc. shall not be subject to and disclaims: (1) any other obligations or liabilities arising out of breach of contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by Tool Experts, Inc. or any undertakings, acts, or omissions relating thereto, and (3) all consequential, incidental, and contingent damages whatsoever. Customer must determine the applicability of the product for its desired use and the user assumes all risks in connection with it.

Terms:   We reserve the right to correct any errors.  These terms are subject to change at any time.  Tool Experts, Inc. and the purchaser shall be governed by and construed according to the laws of the state of Tennessee and the United States of America.

* Expert Advice * Same Day Shipping *
* 30 Day Money Back Guarantee *

We're here to serve you! Got a Question? Call us!
You'll get a real person answering the phone (888) 226-6288.
Or email us at info@toolexperts.com. Your question will be answered promptly

Same Day Shipping
Our large inventory ensures that your order is shipped promptly.
Place your order by 1:00 PM EST and it will be shipped the same day
on all in stock items

30 Day Money Back Guarantee
We guarantee you will be pleased with your purchase.
If not, return it to us and we will gladly refund your money.
Please Click Here For Complete Details

Tool Experts Inc. is an industry leader in supplying testing and measurement equipment to the home inspection, mold remediation, remodeling and restoration, plumbing and electrical, HVAC, Building Maintenance and construction related professions.

Our selection of quality tools covers every price range and a wide variety of options for each industry’s individual needs.

Our top product categories include; moisture meters, sewer cameras, sewer jetters, borescopes, gas detectors, mold testing, roof boots, flashlights, electrical testing, and safety apparel.

Our experts have a vast knowledge of our products and there usage. Our experts have direct experience in home inspection and construction as well as experience with electrical, plumbing, and HVAC. Along with our hands-on experience, we use customer questions and contact with experts in the field to improve our knowledge for the benefit of our customers. We pride ourselves on knowing which products are made for the customer’s specific need and knowing which tool will be best for the customer’s application. When you call Tool Experts Inc. you will be directed to the right person to find the correct tool for the job you need to complete. We understand that when you need a tool you need it in your hands as quickly as possible, so we offer multiple shipping methods to get your tools to you as quickly as you need.

Our trusted brands include; Protimeter, Streamlight, Flir, Extech, Tramex, Bacharach, General Tools, Amazing Machinery, Cougar Paws, Zircon, Ullman, Morris Products and many others.

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